Print terms of sale

These terms govern personalised printed products offered by OPTIMISE STRATEGY LLC, a US limited liability company registered in Texas, trading as S2M 360. Address: 539 W Commerce St Num 1096, Dallas TX 75208, United States. EIN: 42-3572786. Contact and customer service: contact@s2m360.com. Telephone already displayed on the website: +33 6 12 66 04 14. VAT identifier, if applicable: [VAT NUMBER TO BE CONFIRMED FOLLOWING TAX REVIEW].

These terms cover consumers and business customers. Consumer protections are not restricted by clauses intended for businesses. Website creation and other digital services remain governed by the separate digital terms at /en/terms. The version communicated and accepted before order confirmation will apply to that order.

Products include business cards, flyers and leaflets, posters, banners, stickers, DTF textile and UV transfers, packaging and printed objects, as well as other media and finishes quoted individually. A production partner manufactures the products with S2M360 quality control. S2M360 remains your seller and contact; outsourcing does not remove your rights.

Size, material, paper weight, quantity, printed sides, finishes and delivery arrangements must be specified in the configurator or quotation and confirmed before payment. Missing specifications must not be assumed: [BUSINESS CARD SIZE TO BE CONFIRMED] and [DTF ROLL WIDTH TO BE CONFIRMED] must be fixed for the relevant products before sale.

Prices are in euros including VAT. The current calculation applies a 20% VAT rate. Existing calculated prices do not validate the tax treatment of a US LLC: [FRENCH/EU VAT AND INVOICING TREATMENT TO BE VALIDATED]. Posters, packaging, printed objects and other unpriced services use [PRICE TO BE DEFINED] and require a quotation; a placeholder is not a price.

Every starting price identifies its quantity, paper or material, known size and options. The final configuration total is stated before confirmation. Tracked delivery is shown as included for the destinations offered; any uncovered area or optional service requires an accepted quotation.

Before payments open, confirm [IMPORTER AND CUSTOMS RESPONSIBILITY] and [IMPORT VAT / DUTIES / CARRIER CHARGES]. No mandatory charge may be concealed: totals and responsibility for any charges must be disclosed before commitment. Quotation validity and graphic design fees must be stated in the quotation. No additional charge is imposed without prior agreement.

Business cards: displayed batches of 100, 500 or 1,000. Flyers: displayed batches of 100 or 500; unavailable quantities require a quotation, not an invented price. Stickers: at least 10 whole sheets, in A4, A3 or A3+ as offered. DTF: at least 1 linear metre, with roll width confirmed. Banners and area-priced media: at least 1 m² billed; width × height is rounded up to the next 0.25 m².

Minimums for quote-only products are stated in their quotation. A batch price is not a per-piece price.

Online payments are currently closed. Saving a basket creates an unpaid draft only: it is not a confirmed order, nothing is charged and production does not start. A quotation request is not an order either.

Once payments can open following legal validation, you will review the configuration, contact details, destination, total, deadlines and terms before commitment. Only genuinely activated payment methods will be displayed.

An order will be confirmed after acceptance of its details and payment confirmation from the payment provider, with a retainable summary sent to you. A browser redirect or screenshot is not proof of payment. Changes to a confirmed order require written agreement and an accepted revised summary if price or specifications change.

You provide print-ready files and confirm that you hold the necessary rights to the supplied text, images, logos, trademarks and other elements. You authorise S2M360 and necessary service providers to use the files only to prepare, manufacture and fulfil the order. Ownership of your content is not transferred.

PDF, AI, EPS, PNG, JPG and TIFF are accepted subject to technical checks, currently with a limit of three files per line and 100 MB per file. A resolution of 300 dpi and 3 mm bleed are recommended where suitable; product-specific constraints must be confirmed.

Check text, contact details, dimensions and graphics. S2M360 may request corrected files or refuse manifestly unlawful content. Technical checking is not comprehensive proofreading or advice on third-party rights. You are not made responsible for the seller's own fault, and proof approval does not remove statutory warranties.

A print proof is presented before manufacturing. Check its version, text, positioning, dimensions, sides and finishes. Request corrections with a precise explanation. Every replacement proof requires fresh approval; approving an earlier version does not authorise a replacement.

Only explicit approval of the proof for a paid order permits production. Production remains blocked without confirmed payment and an approved proof. Approval is not a waiver of statutory rights or advance acceptance of printing defects.

Screen and printed colours may differ, but this does not excuse failure to reproduce agreed specifications. Any measurable tolerance must be disclosed and accepted before ordering without restricting statutory warranties. Tell us before ordering if precise colour matching is essential, so feasibility and any specific proofing requirement can be checked.

Current objectives are production starting within 24–72 hours after confirmed payment, usable files and proof approval, and estimated dispatch within 3–7 working days after proof approval. These are estimates to confirm for the product, volume and availability: [PARTNER AND TRANSPORT DEADLINES TO BE CONFIRMED]. They are not universal promises, and dispatch is not delivery.

A definite delivery date or period must be communicated and included in the order summary before commitment. Agreed deadlines bind the seller. A customer-requested change can alter the schedule only after information and agreement on the consequences.

Contact customer service if there is a delay. Consumers retain the rights under Articles L216-1 onwards of the French Consumer Code, including, where legally applicable, allowing a reasonable additional period and then terminating, or terminating immediately in the specified circumstances. Refunds due following termination for delay are made within the statutory 14-day period.

Tracked delivery is offered to France and the EU countries actually available in the form or quotation. Supply an accurate destination and address. Any re-dispatch caused by your own address error must be explained and priced before agreement.

Check the goods and packaging on receipt and, where possible, record precise reservations with the carrier. Missing reservations, immediate photographs or a report within 48 hours do not release the seller from statutory warranties.

For consumers, risk transfers when you or a third party you designate physically receives the goods. If you independently choose a carrier not proposed by S2M360, the applicable statutory exception applies. Handover to S2M360's chosen carrier does not transfer risk early to the consumer.

Contact contact@s2m360.com with your reference, a precise description, affected quantity and available photographs of the defect and packaging. Reporting within 48 hours of receipt is recommended to speed up checks with the carrier and partner. It is not a forfeiture deadline and does not reduce statutory rights or time limits.

Issues assessed include colours inconsistent with agreed specifications, registration defects, incorrect cutting, wrong material or dimensions, adhesion defects and missing quantity. A visible mistake in an approved customer file may concern supplied content, but does not excuse the seller's own failure.

Keep goods and packaging useful for assessment. Ask customer service for return instructions to avoid unnecessary charges; internal procedures cannot improperly condition a statutory remedy. A commercial credit may be offered with your agreement, never forced instead of a legally due refund.

Consumers retain the statutory conformity and hidden-defect warranties, including for personalised products. The seller remains responsible even when manufacturing is outsourced. Their operation is described in the box below.

Statutory repair or replacement is free of charge and without major inconvenience, subject to applicable conditions and deadlines. A price reduction or termination with refund is available when legally justified. Additional commercial remedies do not restrict statutory rights. Business customers retain remedies under applicable law and the quotation.

The consumer's 14-day withdrawal right does not apply to goods made to their specifications or clearly personalised under Article L221-28(3) of the French Consumer Code. The exception covers genuinely personalised products in your order, not every item merely because it is sold on this website.

For any non-personalised goods sold, the applicable withdrawal information, form and return arrangements must be provided before ordering. Separate digital or design services are not automatically excluded by the personalised-goods exception and require their own rules.

The exception never removes remedies for defects, non-conformity, missing quantity or delay under applicable law.

Website content, visuals, trademarks and components remain the property of their respective rights holders. Your content remains subject to your and third parties' rights. Separately commissioned design must specify any rights assignment, scope, duration and territory; no blanket assignment is presumed.

S2M360 does not reuse your files in advertising or a portfolio without the required permission. Printing does not validate trademark availability or image rights.

An event satisfying the legal conditions for force majeure may affect performance. S2M360 informs you of its effect, measures taken and anticipated schedule. Ordinary supplier problems, price increases or workload are not automatically force majeure.

Suspension or termination is governed by applicable law. Mandatory consumer rights and legally due refunds remain protected. No clause removes the seller's statutory liability or mandatory warranties.

Contact and order information is used to manage drafts, quotations, orders, proofs, delivery, customer service and legal obligations. Necessary data is accessible only to authorised providers, including the production partner and carrier according to their roles. The privacy policy describes processing and rights.

Finalised print files are retained for a maximum of 12 months under the service policy; unfinished uploads are removed after 24 hours. Accounting records, contractual evidence or documents needed for disputes may have separate statutory retention periods. File retention does not justify keeping every category indefinitely.

Contact contact@s2m360.com to exercise your rights. [PROCESSORS, NON-EEA TRANSFERS AND GDPR SAFEGUARDS TO BE VALIDATED] before sales open. The current module collects no bank-card data because payments remain closed.

For questions, proof corrections, delivery problems or complaints, contact contact@s2m360.com with your reference if available. S2M360 responds and seeks an appropriate solution, without charging for exercising a statutory right.

Send a written complaint to the seller before approaching a mediator. Mediation is optional for consumers and does not remove access to a competent court.

Under Article L612-1 of the French Consumer Code, consumers may use free consumer mediation to seek an amicable resolution with the seller after making a prior written complaint to contact@s2m360.com.

Service: [MEDIATOR TO CHOOSE: CM2C / Medicys / AME…]. Name of the mediator actually contracted: [CONTRACTED MEDIATOR'S NAME]. Postal address: [MEDIATOR'S POSTAL ADDRESS]. Website: [MEDIATOR'S WEBSITE]. Email: [MEDIATOR'S EMAIL].

Examples are not appointments or memberships. Replace them with details of the genuinely competent service contracted by the seller. Until membership and details are confirmed, this block does not provide effective access to mediation and payments remain closed. Mediation does not remove access to a competent court.

These terms are governed by French law. For consumers resident in the EU, this choice does not deprive them of applicable mandatory protections of their country of residence. The seller's US headquarters does not override those protections.

Consumers may bring proceedings before any court competent under the applicable rules; no exclusive US jurisdiction is imposed. For businesses, jurisdiction follows applicable rules unless a separate valid agreement provides otherwise. This English version is a translation, and language precedence cannot restrict mandatory consumer rights.